Tommy Talk™ privacy
Tommy Talk is the automated assistant some businesses use on their websites and in their shop windows. This page explains what it keeps when you use it.
The business you were talking to is responsible for your information (the data controller). Tom Chard Web Design runs Tommy Talk for that business and handles your information only on its instructions (the data processor). The business's own privacy notice applies too.
When you ask a question
- We keep the question, the answer, the time and the page you asked from, so the business can see what people ask and improve the answers.
- We don't keep your name, email address or IP address with it.
- Questions are deleted automatically after 12 months.
- Once a month, and when the same question keeps coming up, the questions are grouped into a short summary for the business. An AI service (Anthropic) does the grouping. Email addresses and phone numbers are removed first, and the summary shows patterns and short example questions, never whole conversations.
When you leave a message
- We keep your name, the phone number or email address you give, and your message, and email them to the business so it can reply to you.
- They are used only to reply to you. They are never used for marketing or passed to anyone else.
- Messages are deleted automatically after 12 months. To have yours deleted sooner, ask the business you wrote to.
- Before a message is sent, Cloudflare Turnstile checks that it comes from a person, not a robot. To do this, Cloudflare looks at information about your browser and connection, including your IP address. Cloudflare's Turnstile Privacy Addendum explains what it collects and why.
In your browser
While you're chatting, the conversation is kept in your browser's session storage so it survives a page reload. It disappears when you close the tab. Tommy Talk doesn't set cookies.
Visiting this website
We use Cloudflare Web Analytics, which counts visits without cookies or tracking you personally.
The home page also remembers, in your browser's session storage, that you've already seen the opening animation, so it doesn't play again in that tab. It's cleared when you close the tab.
The legal basis
- On a business's website or in its shop window: the business is the controller and decides the legal basis. Usually it's the business's legitimate interest in answering questions from the people who visit it. If you leave a message, it's used because you've asked the business to reply to you.
- On this website: Tom Chard, trading as Tom Chard Web Design (ICO registration ZC254546), is the controller for people who visit tommytalk.co.uk, use the assistant on these pages, or email about Tommy Talk. The visitor statistics, the assistant and replies to emails rely on our legitimate interests in running and improving the service and answering you.
Your rights
You can ask for a copy of the information held about you, and ask for it to be corrected or deleted, or for its use to be restricted or stopped. For a conversation on a business's website or in its shop window, ask that business, or email hello@tomchard.uk and we'll pass your request on and help them deal with it. For this website, email hello@tomchard.uk. There's no charge, and you'll get a reply within one month.
Complaints
If you're unhappy with how your information has been handled, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Who runs it
Tommy Talk is run by Tom Chard Web Design. Answers are written by an AI service (Anthropic), emails are sent by Resend, and everything is hosted on Cloudflare. Questions about this page: hello@tomchard.uk.
Last updated 6 November 2026.